Diagnosis Support Service

The Diagnosis Support Service offers one to one support and information to families who have recently received a diagnosis for their child/young person or are awaiting an assessment.

The Diagnosis Support Service can support parent/carers in a variety of ways:  a pre-booked telephone consultation, telephone or email conversations or face-to-face meetings.

For parent/carers who would benefit from ongoing support we have trained peer supporters who also have a child or young person with special needs and have completed training approved by the Mentoring and Befriending Foundation.

For parents/carers waiting to get an assessment, or having just recently had a diagnosis of Autism or ADHD, we also offer Pre- and Post-Assessment Workshops which will provide you with a greater understanding of the diagnosis that your child/young person.

What is a Peer Supporter?

Peer Supporters are local parents of children with additional needs who have undergone our training programme to listen and support other parents. They aim to provide you with the 1:1 support and information you may need around the time of your child/young person’s diagnosis. This support is offered for up to 6 months, and sometimes longer. We hope that this support will enable you to begin to adjust to the news of the diagnosis or to help you through an assessment process and to lessen the feelings of isolation and anxiety which many parent/carers have at this time.

How will I receive support?

Peer Supporters offer support in a variety of ways – meeting up 1:1, phone calls at pre-arranged times, and/or via email.

You and your Peer Supporter will agree together on how you would like to receive support, and how often you will get in touch with each other.

The service helps parents/carers on a 1:1 personal level and aims to:

  • Offer understanding and support at an emotional and often frustrating time.
  • Reduce parental loneliness and self-blame.
  • Build up the self-esteem of the parent by offering knowledge, useful tips and strategies to manage child behaviour.
  • Signpost families to other local or national services.
  • Offer several ways of contacting the service when convenient for the parent/carer (Phone, text, email, Facebook).

Parents/Carers of children with additional or special needs often find it very difficult to attend courses due to lack of time, support or childcare, so the Diagnosis Support Service appeals to them, as they can contact us when and how they find it easiest or most convenient.

The service from L has been excellent! She sends me encouraging texts and it’s nice to know someone is there for me should I need them

The best way to make a referral is to use this online form. However, if you would like to discuss a family, please contact us via admin@parentingspecialchildren.co.uk or 0118 9863532.

Who's it for?

Jennie Kettell
Co-ordinated by
Jennie Kettell
DSS Co-ordinator
Telephone 07990 761676